Terms of Service

Effective Date: March 22, 2026 · Last Updated: March 22, 2026

These Terms of Service (“Terms”) govern your use of the NotedRx platform and services (“Service”) operated by NotedRx (“we,” “us,” or “our”). By creating an account or using our Service, you agree to be bound by these Terms.

1. Service Description

NotedRx is a software platform that helps dental and healthcare practices generate responses to online patient reviews. Our Service uses artificial intelligence to produce responses designed to be professional and to reduce the risk of inadvertent HIPAA violations.

2. No Guarantee of HIPAA Compliance

3. Account Terms

• You must be at least 18 years old and authorized to act on behalf of the practice you register.
• You are responsible for maintaining the security of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must provide accurate and complete information when creating your account and keep it up to date.
• One person or practice may not maintain more than one account.

4. Acceptable Use

You agree not to:

• Use the Service to intentionally generate responses that contain protected health information or violate HIPAA
• Use the Service for any unlawful purpose or in violation of any applicable regulations
• Reverse engineer, decompile, or attempt to extract the source code or AI models underlying the Service
• Resell, sublicense, or provide access to the Service to third parties without our written consent
• Submit content that is fraudulent, defamatory, or infringes on the rights of others
• Attempt to circumvent usage limits, security measures, or access controls

5. Your Responsibilities

You acknowledge and agree that:

• You must review all generated responses before posting them publicly. NotedRx generates draft responses that require your review and approval.
• You are responsible for HIPAA compliance. Your practice bears ultimate responsibility for ensuring that all communications, including review responses, comply with HIPAA and other applicable healthcare regulations.
• You should not submit PHI to the platform. While patients may include personal health details in their reviews, you should not input additional patient information beyond what appears in the review text.
• NotedRx is a supplementary tool, not a replacement for HIPAA training, compliance programs, or legal counsel.

6. Payment and Billing

• Paid plans are billed monthly in advance. Prices are listed on our pricing page and may be updated with 30 days' notice.
• All fees are non-refundable except where required by law, or at our sole discretion.
• If payment fails, we may suspend access to your account until the balance is resolved.
• Your subscription begins immediately upon signup and payment.

7. Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until that date. We do not provide prorated refunds for partial billing periods.

8. Intellectual Property

The NotedRx platform, including its design, code, AI models, and brand assets, is owned by NotedRx and protected by applicable intellectual property laws. You may not copy, modify, or distribute any part of our platform without written permission.

Responses generated by the Service for your practice are yours to use for their intended purpose (posting as review responses). You retain ownership of your practice data and content you submit to the platform.

9. Limitation of Liability

To the maximum extent permitted by law, NotedRx and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• HIPAA fines, penalties, or enforcement actions arising from your use of generated responses
• Loss of revenue, reputation, or business opportunities
• Damages arising from unauthorized access to your account
• Any claims by patients or third parties related to review responses

Our total aggregate liability for any claims arising from or related to these Terms or the Service shall not exceed the amount you paid to NotedRx in the twelve (12) months preceding the claim.

10. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or that generated responses will be appropriate for every situation. We do not provide legal, medical, or compliance advice.

11. Indemnification

You agree to indemnify and hold harmless NotedRx and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising from your use of the Service, violation of these Terms, or violation of any applicable law or regulation, including HIPAA.

12. Termination

We may suspend or terminate your account at any time for violation of these Terms, non-payment, or any conduct that we determine, in our sole discretion, to be harmful to other users or our business. We will provide reasonable notice when possible.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the platform at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Delaware.

15. Contact Us

If you have questions about these Terms, contact us at:

NotedRx
Email: support@notedrx.com