NotedRx

Privacy Policy

Effective Date: March 22, 2026 · Last Updated: March 22, 2026

NotedRx (“we,” “us,” or “our”) operates the NotedRx platform, a review response tool designed for dental and healthcare practices. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, practice name, and billing information. This information is necessary to provide our services and process payments.

Practice and Review Data

To generate review responses, we process the review text you submit or that is imported from connected platforms (such as Google Business Profile). We also store practice profile information you provide, such as practice name, specialty, and preferred communication tone.

Usage Data

We automatically collect certain information when you use our platform, including IP address, browser type, pages visited, and feature usage patterns. This helps us improve our service and diagnose technical issues.

Cookies and Similar Technologies

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. Analytics cookies, if used, are anonymized and used solely to improve the product experience.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the NotedRx platform
  • Generate HIPAA-conscious review responses on your behalf
  • Process payments and manage your subscription
  • Send service-related communications (account alerts, updates)
  • Improve our AI response generation and product features
  • Respond to your support requests
  • Comply with legal obligations

3. Important Note on Protected Health Information (PHI)

NotedRx is designed to help practices respond to reviews without disclosing protected health information. However, we recognize that review text submitted to our platform may contain information posted publicly by patients.

We do not use review content to build patient profiles, and we do not share review content with third parties for marketing purposes. Review data is processed solely for the purpose of generating compliant responses and is handled with the same care as any sensitive business data.

NotedRx does not access, store, or process electronic health records (EHR), patient charts, or clinical data. Our platform operates exclusively on publicly posted review content and practice profile information.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers who help us operate our platform (payment processing, cloud hosting, email delivery), under strict contractual obligations
  • AI processing partners(such as Anthropic) to generate review responses—review text is sent to our AI provider for processing and is subject to their data handling policies
  • Legal authorities when required by law, regulation, or valid legal process

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account data for as long as your account is active. If you close your account, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes).

Generated review responses are retained for your reference and can be deleted by you at any time through the platform.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Export your data in a portable format
  • Withdraw consent for optional data processing

To exercise any of these rights, contact us at support@notedrx.com.

8. Third-Party Services

Our platform may integrate with third-party services such as Google Business Profile, Stripe (payment processing), and Resend (email delivery). Each of these services has its own privacy policy, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. Children's Privacy

NotedRx is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our platform. Your continued use of NotedRx after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

NotedRx
Email: support@notedrx.com